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Identity Theft

Identity Theft Protection provides you with the peace of mind of knowing you have secured your identity and your future.  Sign-up is easy.

To enroll, simply click here or on the image below.

Cancelling Your Debit Card:

If your debit card is lost or stolen after bank hours, one phone call can safely cancel your card and stop thieves from accessing your account.

You DO NOT need to know your card number. Remember, the bank will NEVER ask for your card number. You will need to know the name and address the card is under.  

Here are the steps you will need to take:

  • Call 866-546-8273
  • Follow the prompts to cancel your card
  • Call the bank the next business day to inform them and to order a new card

You should also log in to online banking and check your account. Make note of any recent transactions that were not made by you and discuss those with the bank as soon as possible.


Identity Theft, Phishing, Pharming, Check Scams, Mail Fraud, Phone Scam Solicitations, all of these items are various types of Fraud.  You can help protect yourself from these and other types of fraud by protecting your personal and financial information and by using caution when providing confidential information.

Identity Theft

Identity theft is the most popular and profitable form of consumer fraud.  It occurs when someone uses your personal information such as your name, date of birth, social security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.


True Name Fraud

Establishing (or attempting to establish) an account(s) using another person's identity.

Account Takeover

Establishing (or attempting to establish) control of an existing account(s) without authority of the account holder. Account takeover does not include solely the posting of unauthorized transactions against an existing account, such as a forged maker signature, counterfeit, and credit card misuse.


Credit Card Fraud

Credit Card fraud can occur when someone takes your card and uses it without your consent. It can also happen when the card sits safely in your wallet.

Check Scam

The most common form of check scams is the phony sweepstakes scam. A letter is received notifying the individual they have won the lottery. They may even get the prize check in the mail with a congratulatory notice. The victim is instructed to deposit the check and wire money to the sender to cover taxes and fees. The check is returned as a fraudulent check and the victim must make restitution to the bank for the money they wired to the scammers.

Similar scams include the use of fraudulent money orders, cashier checks and travelers checks. The reason for receiving the “money” may be different, but the concept is the same. Cash or deposit the item and send the scammer a portion of the money.

Phone Solicitations

Scammers will attempt to randomly call people with hopes to lure them with cash gifts or prizes in exchange for personal or account information.


Pharming occurs when you type in a web address and it redirects you to a fraudulent website without your knowledge or consent. The website will attempt to look similar to the legitimate site in hopes of capturing your confidential information.


Vishing occurs when an email is sent asking you to call a fake phone number. The number is set up to sound like a legitimate financial institution's phone system, prompting you to type in your 16 digit credit card number and expiration date to verify your information. Once you do that, you have just given the scammers all the information they need to have access to your account.


Phishing is the use of fraudulent emails or pop-up webpages that appear legitimate and are designed to deceive you into sharing both personal and account information. The email directs the user to visit a website where they are asked to update personal information, such as passwords, credit card information, social security number, and bank account numbers.  (This is all information that a legitimate organization would already have on record.) The website is bogus and set up only to steal the user’s information.


Email spoofing may occur in different forms, but all have a similar result. A user receives an email that appears to have originated from one source when it actually was sent from another source. Email spoofing is often an attempt to trick the user into making a damaging statement or releasing sensitive information (such as passwords).

Report Phishing and Spoofing

If you ever receive an e-mail requesting personal information from TruPoint Bank, do not respond. We do not request personal information such as social security number, account number, or account information via email. Please forward the email to or call a local TruPoint Bank office to report the fraudulent request.

How to Protect Yourself

Don't give out financial information or other personal information, such as your Social Security number, over the telephone or through email unless you initiated the call or email.  

If you receive any telephone inquiries, such as those asking you to confirm or verify your information on any TruPoint Bank account, contact your local branch and speak with a TruPoint Bank representative to confirm that the call is legitimate.

To prohibit telemarketers from calling you, register your home and cellular phone numbers with the Federal Do Not Call Registry by calling (888) 382-1222 or go to  Shred any documents containing bank or credit information, especially pre-approved credit offers. To opt out of pre-approved credit offers, call 1-888-567-8688. Keep your PINs and passwords a secret. Do not write them down or share them with anyone.

Don’t carry important documents such as your social security number, birth certificate, or passport in your purse or wallet.

Keep your PINs and passwords confidential.

Check Your Credit

The Fair Credit Reporting Act (FCRA) requires each of the nationwide consumer reporting agencies — Equifax, Experian, and Trans Union — to provide you with a free copy of your credit report, at your request, once every 12 months. To order your free annual credit report, select one of the following two options:

  • Visit to request by mail, or
  • Call (877) 322-8228, to request by phone.

You will need to provide your name, address, Social Security number, and date of birth. To verify your identity, you may need to provide some information that only you would know, like the amount of your monthly mortgage payment.

Your credit report contains information on where you work and live, accounts opened in your name, how you pay bills, and whether you have been sued, arrested, or filed for bankruptcy. If you have already received your free credit report in the last twelve months, you can order an updated copy from the following three agencies:

  • Equifax - (800) 685-1111
  • Experian - (888) 397-3742
  • Trans Union - (800) 888-4213

Report Fraud

Call your local TruPoint Bank office to report fraud on your account or if you have questions regarding fraud.

Contact one of the three major credit bureaus to place a fraud alert on your credit report, as well as a victim's statement asking that creditors call you before opening new accounts or changing existing ones. As required by law, that credit bureau will report the information to the other two bureaus for you. Contact creditors for any accounts that have been compromised. Always follow up with a letter and keep copies of everything. Close compromised accounts and assign passwords to new ones.

Additional Information

Federal Trade Commission -

Department of Justice -

Social Security Administration -

Try Online Banking

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Contact Us

Main Office:
Lost/Stolen Card:
*To report a lost/stolen card during regular business hours, please contact your local TruPoint Bank office.

Home Equity Line of Credit

This disclosure contains important information about our Home Equity Line of Credit (Interest Only) (the "Plan" or the "Credit Line"). You should read it carefully and keep a copy for your records. Please read and click the "I Agree" button at the bottom of this page.

  1. AVAILABILITY OF TERMS. All of the terms described below are subject to change. If these terms change (other than the annual percentage rate), and you decide, as a result, not to enter into an agreement with us, you are entitled to a refund of any fees that you have paid to us or anyone else in connection with your application.
  2. SECURITY INTEREST. We will take a security interest in your home. You could lose your home if you do not meet the obligations in your agreement with us.
  3. POSSIBLE ACTIONS. Under this Plan, we have the following rights: Termination and Acceleration. We can terminate the Plan and require you to pay us the entire outstanding balance in one payment, and charge you certain fees, if any of the following happens:

    1. You engage in fraud or material misrepresentation at any time in connection with the Plan. This can include, for example, a false statement about your income, assets, liabilities, or any other aspect of your financial condition.
    2. You do not meet the repayment terms of the Plan.
    3. Your action or inaction adversely affects the collateral for the Plan or our rights in the collateral. This can include, for example, failure to maintain required insurance, waste or destructive use of the dwelling, failure to pay taxes, death of all persons liable on the account, transfer of title or sale of the dwelling, creation of a senior lien on the dwelling without our permission, foreclosure by the holder of another lien or the use of funds or the dwelling for prohibited purposes.

  4. Suspension or Reduction. In addition to any other rights we may have, we can suspend additional extensions of credit or reduce your credit limit during any period in which any of the following are in effect:
    1. The value of the dwelling securing the line of credit declines significantly below its appraised value for purposes of the Plan. This includes, for example, a decline such that the initial difference between the credit limit and the available equity is reduced by fifty percent and may include a smaller decline depending on the individual circumstances.
    2. We reasonably believe you will not be able to meet the repayment requirements under the Plan due to a material change in your financial circumstances.
    3. You are in default of a material obligation of the Plan. We consider all of your obligations to be material. Categories of material obligations include, but are not limited to, the events described above under Termination and Acceleration, obligations to pay fees and charges, obligations and limitations on the receipt of credit advances, obligations concerning maintenance or use of the dwelling or proceeds, obligations to pay and perform the terms of any other deed of trust, mortgage or lease of the dwelling, obligations to notify us and to provide documents or information to us (such as updated financial information), obligations to comply with applicable laws (such as zoning restrictions).
    4. We are precluded by government action from imposing the annual percentage rate provided for under the Plan.
    5. The priority of our security interest is adversely affected by government action to the extent that the value of the security interest is less than 120 percent of the credit limit.
    6. We have been notified by governmental authority that continued advances may constitute an unsafe and unsound business practice.
    7. The maximum annual percentage rate under the Plan is reached.

  5. Change in Terms. We may make changes to the terms of the Plan if you agree to the change in writing at that time, if the change will unequivocally benefit you throughout the remainder of the Plan, or if the change is insignificant(such as changes relating to our data processing systems).
  6. Fees and Charges. In order to open and maintain an account, you must pay certain fees and charges.
    • Lender Fees. The following fees must be paid to us:
    • Description Amount When Charged
      NSF Handling Fee: $25.00 At the time a payment is returned to us for non-sufficient funds
      Stop Payment Fee: $25.00 At the time you request a Stop Payment
      Overlimit Charge: $25.00 At the time your Credit Line balance exceeds your credit limit
      Late Charge. Your payment will be late if it is not received by us within 10 days after the "Payment Due Date" shown on your periodic statement. If your payment is late we may charge you 5.000% of the payment.
  7. PROPERTY INSURANCE. You must carry insurance on the property that secures the Plan.
  8. MINIMUM PAYMENT REQUIREMENTS. You can obtain advances of credit during the following period: 120 months (the "Draw Period"). Your Regular Payment will equal the amount of your accrued FINANCE CHARGES. You will make 119 of these payments. You will then be required to pay the entire balance owing in a single balloon payment. If you make only the minimum payments, you may not repay any of the principal balance by the end of this payment stream. You payments will be due monthly. Your "Minimum Payment" will be the Regular Payment, plus any amount past due and all other charges. An increase in the ANNUAL PERCENTAGE RATE may increase the amount of your Regular Payment.
  9. MINIMUM PAYMENT EXAMPLE. If you made only the minimum monthly payment and took no other credit advances, it would take 10 years to pay off a credit advance of $10,000.00 at an ANNUAL PERCENTAGE RATE of 4.500%. During that period, you would make 119 payments varying between $34.52 and $38.22, with a final payment of $10,038.22.
  10. TRANSACTION REQUIREMENTS. The following transaction limitations will apply to the use of your Credit Line:
    • Credit Line Equi-check, Debit Card, Telephone Request, In Person Request and Internet Banking Limitations. There are no transaction limitations for the writing of Equi-checks, using a debit card, requesting an advance by telephone, requesting an advance in person or accessing by other methods.
  11. TAX DEDUCTIBILITY. You should consult a tax advisor regarding the deductibility of interest and charges for the Plan.
  12. ADDITIONAL HOME EQUITY PLANS. Please ask us about our other available Home Equity Line of Credit plans.
  13. VARIABLE RATE FEATURE. The Plan has a variable rate feature. The ANNUAL PERCENTAGE RATE (corresponding to the periodic rate) and the minimum payment amount can change as a result. The ANNUAL PERCENTAGE RATE includes only interest and not other costs.
  14. THE INDEX. The annual percentage rate is based on the value of an index (referred to in this disclosure as the "Index"). The index is the New York Prime Rate as published in the Wall Street Journal. Information about the Index is available or published in the Wall Street Journal. We will use the most recent Index value available to us as of the date of any annual percentage rate adjustment. If the Index is no longer available, we will choose a new Index and margin. The new Index will have an historical movement substantially similar to the rate in effect at the time the original Index becomes unavailable.
  15. ANNUAL PERCENTAGE RATE. To determine the Periodic Rate that will apply to your account, we add a margin to the value of the Index, round that sum to the nearest 0.250%, then divide the rounded value by the number of days in a year (daily). To obtain the ANNUAL PERCENTAGE RATE we multiply the Periodic Rate by the number of days in a year (daily). This result is the ANNUAL PERCENTAGE RATE. A change in the Index rate generally will result in a change in the ANNUAL PERCENTAGE RATE. The amount that your ANNUAL PERCENTAGE RATE may change also may be affected by the lifetime annual percentage rate limits, as discussed below.

    Please ask us for the current Index value, margin, and annual percentage rate. After you open a credit line, rate information will be provided on periodic statements that we send you.

  16. FREQUENCY OF ANNUAL PERCENTAGE RATE ADJUSTMENTS. Your ANNUAL PERCENTAGE RATE can change monthly. There is no limit on the amount by which the annual percentage rate can change during any one year period. However, under no circumstances will your ANNUAL PERCENTAGE RATE exceed 18.000% per annum at any time during the term of the Plan.
  17. MAXIMUM RATE AND PAYMENT EXAMPLES If you had an outstanding balance of $10,000.00 the minimum payment at the maximum ANNUAL PERCENTAGE RATE of 18.000 percent would be $152.88. This ANNUAL PERCENTAGE RATE could be reached at the time of the 1st payment.
  18. PREPAYMENT. You may prepay all or any amount owing under the Plan at any time without penalty.
  19. HISTORICAL EXAMPLE. The example below shows how the ANNUAL PERCENTAGE RATE and the minimum payments for a single $10,000.00 credit advance would have changed based on changes in the index from 2003 to 2017. The index values are from the following reference period: as of the 12th business day of February. While only one payment amount per year is shown, payments may have varied during each year. Different outstanding principal balances could result in different payment amounts.

    The table assumes that no additional credit advances were taken, that only the minimum payment was made, and that the rate remained constant during each year. It does not necessarily indicate how the Index or your payments would change in the future.

Year (as of the 12th business day of February)











































































* This is a margin we have used recently; your margin may be different.

  • THIRD PARTY FEES. You also must pay certain fees to third parties. These fees generally total between $5.00 and $1,010.00. If you ask, we will give you an itemization of the fees you will have to pay to third parties.


The Borrower, after having read the contents of the above disclosure, acknowledges receipt of ths Disclosure Statement and further acknowledges that this Disclosure was completed in full prior to its receipt. The Borrower also acknowledges receipt of the handbook entitled "What you should know about Home Equity Lines of Credit".

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